Your Rights and Responsibilities

  • Please treat all staff with due respect, we are all just doing our job.
  • Do not ask for information for anyone else other than yourself.
  • Tell us of any change of name or address, so that our records are accurate. You can do this by using our Change of Personal Details Triage.
  • Only request an urgent appointment if appropriate.
  • Home visits should only be requested if you are really too ill to attend surgery, and night visits should be for emergency only.
  • Please cancel your appointment if you are unable to attend.
  • Please be punctual but be prepared to wait if your own consultation is delayed by an unexpected emergency.
  • Please allow sufficient time for your consultant’s letter or the results of any tests to reach us.
  • Use the tear-off slip to request your repeat prescription whenever possible.
  • Please attend for review, when asked, before your prescription is due.