Suggestions, Comments and Complaints

Our aim is to provide the highest level of care for all our patients. We will always be willing to hear if there is any way that you think that we can improve the service we provide.

If you would like to give us any feedback or wish to make a complaint, please complete our Feedback and Complaints Triage.

Alternatively, for independent advice you can contact NHS England.

Complaining to NHS England

NHS England welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements to services we commission.

You can complain or give feedback:

By post to:

NHS England
PO Box 16738
Redditch
B97 9PT

By email: england.contactus@nhs.net

If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.

By phone: NHS England Customer Contact Centre 0300 311 2233

Their opening hours are: 08:00 – 18:00, Monday to Friday, except Wednesdays when they are open at the later time of 09:30.

Care Quality Commission (CQC)

Citygate
Gallowgate
Newcastle-upon-Tyne
NE1 4PA

Telephone: 0300 616161

Email: enquiries@cqc.org.uk