- Please treat all staff with due respect, we are all just doing our job.
- Do not ask for information for anyone else other than yourself.
- Tell us of any change of name or address, so that our records are accurate. You can do this by using our Change of Details Form.
- Only request an urgent appointment if appropriate.
- Home visits should only be requested if you are really too ill to attend surgery, and night visits should be for emergency only.
- Please cancel your appointment if you are unable to attend.
- Please be punctual but be prepared to wait if your own consultation is delayed by an unexpected emergency.
- Please allow sufficient time for your consultant’s letter or the results of any tests to reach us.
- Use the tear-off slip to request your repeat prescription whenever possible.
- Please attend for review, when asked, before your prescription is due.
As a patient you have the right to:
- Be registered with a named doctor.
- Change doctor if desired (but please remember that you may have to see any of the doctors if your need is urgent).
- Receive emergency care.
- Receive appropriate drugs and medicines.
- Be referred for specialist or second opinion if they and GP agrees.
- See your medical records or a copy, subject to certain laws.
- Know that by law, everyone working for the NHS must keep the contents of your medical records private.
With these rights come responsibilities for the public. That means being:
- Courteous to staff at all times.
- As prompt as possible for all appointments.
- Responsible for cancelling appointments in adequate time.