Suggestions & Complaints

NHS Complaints Leaflet info

We are always happy to receive patients' comments as to how we can improve the services we offer. If you have any suggestions or complaints which you feel should be made formally, please direct them in the first instance (preferably in writing, if possible) to our Practice Manager, Mrs D Smith.

Alternatively, for independent advice you can contact NHS England.

Complaining to NHS England

NHS England welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements to services we commission. 

You can complain or give feedback:

By post to:

NHS England
PO Box 16738
Redditch
B97 9PT
By email to: england.contactus@nhs.net

If you are making a complaint please state: 'For the attention of the complaints team' in the subject line.

By phone: NHS England Customer Contact Centre 0300 311 2233

Our opening hours are: 8am to 6pm Monday to Friday, except Wednesdays when we are open at the later time of 9.30am.

Or the Care Quality Commission (CQC) via:
Citygate
Gallowgate
Newcastle-upon-Tyne
NE1 4PA
Tel: 0300 616161
E-mail enquiries@cqc.org.uk

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